Returns Policy

FIRST TRACKS BOARDSTORE ONLINE RETURNS POLICY

CHANGE OF MIND POLICY

If you wish to return an item because you have changed your mind about the purchase, First Tracks Boardstore will offer you an exchange or credit voucher, provided that the following conditions are met:

  • - You return the item within 14 days of purchase
  • - The item(s) must be returned to First Tracks Boardstore via registered post or courier, please advise us of the tracking number
  • - You provide a copy of the email receipt or paper receipt you received with the goods
  • - The item is in a resalable condition. This means the item is in its original packaging, including swing tags. In the case of shoes or boots the box must be in original condition
  • - The item has not been used or worn or opened. It must be in its original condition - Any sew-in labels are still attached
  • - In the case of CD or DVDs the original security seal or shrink wrap is intact
  • - The product is not one in which a change of mind return is not available (see below)
  • - Where an exchange is made due to customer change of mind you are required to pay for postage for the return of the item to First Tracks Boardstore as well as the postage for the new item being sent to you. This also applies when 'Free shipping' is in place.

If these requirements are not satisfied, First Tracks Boardstore reserves the right to NOT offer an exchange or credit voucher. Goods on which change of mind are not available

GOODS ON WHICH A CHANGE OF MIND RETURN IS NOT AVAILABLE

First Tracks Boardstore will not accept the return of items from the following categories under the change of mind returns policy under any circumstances

  • - Underwear
  • - Swimwear
  • - Gift vouchers

These products can be returned if they are faulty

OTHER RETURNS

First Tracks Boardstore will accept product returns and provide you with an exchange voucher, refund or repair where:

  • - You can show proof of purchase
  • - The product does not match the sample, photo, or online description
  • - The product is faulty. Faulty goods claims will be accepted for assessment by First Tracks Boardstore then forwarded to the supplier within six months of the purchase date. Please note warranty claims can take 4-8 weeks to process.

First Tracks Boardstore may elect to return the product to the manufacturers repair agent to determine the nature of the fault or problem. First Tracks Boardstore reserves the right to not offer a repair, refund or exchange where the item fault is as a result of misuse or neglect. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. First Tracks Boardstore has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, First Tracks Boardstore cannot be held accountable for repair periods or communication from the manufacturer. Each manufacturer may have different warranty periods or service standards for faulty items, we have no control over the repairs or assessment process for warranty issues. In most cases, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. Any items returned outside of the warranty period will generally incur a charge for the repair. For more information on your products warranty, please contact the brand directly.

First Tracks Boardstore reserves the right to assess the condition and age of the returned goods prior to providing a repair, exchange or refund. This may result in repair, exchange or refund being refused.

Please note: Refunds will be issued using your original payment method.

Refunded Products For Other Reasons:

First Tracks Boardstore may refund any purchased items and not ship orders for any of the following reasons:

- Orders outside Australia that we cannot fulfil due to manufacturer not permitting overseas sales on particular items.

- Items purchased at an Incorrect pricing due to error within the store or errors caused during upload link from store POS to website.

Gift cards not redeemable for cash