If you wish to return an item because you have changed your mind about the purchase, First Tracks Boardstore will offer you an exchange or credit voucher, provided that the following conditions are met:
If these requirements are not satisfied, First Tracks Boardstore reserves the right to NOT offer an exchange or credit voucher. Goods on which change of mind are not available
First Tracks Boardstore will not accept the return of items from the following categories under the change of mind returns policy under any circumstances
These products can be returned if they are faulty
First Tracks Boardstore will accept product returns and provide you with an exchange voucher, refund or repair where:
First Tracks Boardstore may elect to return the product to the manufacturers repair agent to determine the nature of the fault or problem. First Tracks Boardstore reserves the right to not offer a repair, refund or exchange where the item fault is as a result of misuse or neglect. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. First Tracks Boardstore has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, First Tracks Boardstore cannot be held accountable for repair periods or communication from the manufacturer. Each manufacturer may have different warranty periods or service standards for faulty items, we have no control over the repairs or assessment process for warranty issues. In most cases, products returned in used condition will be repaired instead of replaced and will not be refunded unless repair is impossible. Any items returned outside of the warranty period will generally incur a charge for the repair. For more information on your products warranty, please contact the brand directly.
First Tracks Boardstore reserves the right to assess the condition and age of the returned goods prior to providing a repair, exchange or refund. This may result in repair, exchange or refund being refused.
Please note: Refunds will be issued using your original payment method.
Refunded Products For Other Reasons:
First Tracks Boardstore may refund any purchased items and not ship orders for any of the following reasons:
- Orders outside Australia that we cannot fulfil due to manufacturer not permitting overseas sales on particular items.
- Items purchased at an Incorrect pricing due to error within the store or errors caused during upload link from store POS to website.
Gift cards not redeemable for cash